Rental Conditions

RENTAL CONDITIONS 

1) KEY DELIVERY AT OUR MEETING POINT

Our agency offers a great free greeting service to get you into the apartment. One of our employees will pick you up at the nearest public waterbus stop and escort you to the apartment with your keys
All the necessary details will be sent with the confirmation of your reservation.

2) CANCELLATION ON BEHALF OF THE GUEST

In the event of cancellation by the guest, we reserve the right to request the following percentages plus the down payment (prepayment is not refundable) :

- up till 45 days before scheduled arrival : 10% of the remaining balance

- from 30 to 21 days before scheduled arrival: 25% of the remaining balance

- from 20 to 11 days before scheduled arrival: 50% of the remaining balance

- from 10 days to 72 hours before scheduled arrival: 75% of the remaining balance

There will be no refunds for cancellations received less than 72 hours before the scheduled arrival, or for early check-outs.


3) SECURITY DEPOSIT

A security deposit (with credit card number or Euro 300,00) is required before checking-in to the apartment. This deposit will cover possible damages, accidents or misconduct. In the case of vandalism, damage to the property or thefts by the client in the rented apartment, the client also becomes responsible for the full amount of damages, including the amount over the initial deposit.

4) TIME OF ARRIVAL AND DEPARTURE

Unless otherwise stated in the individual descriptions of the properties, the arrival/departure times are as follows: arrival between 12:00 p.m. and 23:30 (11:30 p.m.); departure starting from 5 am and not later than 10:00 am . In case of a delay due to unforeseeable circumstances on the actual day of arrival, the guest is asked to phone the agent in charge of his reservation. The greeting service is included in the total price quoted on the voucher and is available up to 23:30 (11:30p.m.). Otherwise between 19:00 (7:00 p.m.) and 23:30 (11:30 p.m.) an additional €50 will be charged.



5 ) RESERVATIONS

VeniceRentApartments in this agreement acts in the name and on behalf of the owner of the "selected" real estate unit. Booking acceptance is subject to to the availability of the indicated apartment and to the payment of the advance, and is then implemented with the consequent execution of the contract, only at the moment in which VeniceRentApartments sends written confirmation (Voucher by e-mail). VeniceRentApartments reserves the right not to accept reservations from minors. The lease agreement begins on the date of check-in and concludes on the date of check-out.

6) CREDIT CARDS AND SECURITY

VeniceRentApartments takes every possible precaution to protect information relating to users on our web page. The personal data of users will be protected on-line as well as in our offices. When a client enters personal data (such as credit card numbers) into our forms, this information is coded and protected by the best software on the market - SSL and PGP. A secure page, such as our forms for reserving accommodation or courses, bears a closed lock within the navigation bar of your web-browser, such as Netscape or Microsoft Internet Explorer, while on other, non-secure pages the lock appears open. As well as using SSL software to protect personal data on-line and PGP to protect this during the transmission of data, we also do everything within our power to protect the user offline.

7) ANIMALS

Animals are admitted only by previous written request .

8) LIABILITY

Every apartment has been visited and checked by our company. The descriptions given are correct and written in good faith. Should any alterations be carried out by the owner without informing VeniceRentApartments, we cannot be held responsible for such changes. Should the guest notice that any of the appliances or equipment is not in working order a complaint must be made at check-in.

9) RENT

The contract of lease is made in the name and on behalf of the owner of the apartment at the price posted on the website, based on the current market conditions.

10) LAW AND JURISDICTION

Your contract with us is governed by Italian Law and is subject to the exclusive jurisdiction of Italian Court.

PRIVACY
Your information is stored on our servers located in Italy . We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. We work very hard to protect your privacy, and your personal information or private communications will always remain private. Italian Law No. 196/2003